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Use less text on mobile! House Of Archeion is now shipping internationally on selected collections + Free Shipping* On all orders $150 and over Australia wide!

Shipping and returns policy

Australian shipping

We offer free shipping on orders within Australia, over $150

*This free shipping offer excludes bulky items, specialty items, orders over 22 kg and Moroccan Tiles.

We ship within Australia with Australia post,

Shipping is calculated in your shopping cart up to 22 kg with Aus – post

at check out all prices are in $AUS

International shipping

 We offer international shipping with DHL.

 All Shipping rates are calculated at checkout, all prices will be shown in $AUS.

Please note only certain collections are available for purchase on international orders, due to the bulky and fragile nature of some of our collections.

International orders are available on the following collections.

  • Soft furnishings
  • Textiles
  • Jewellery
  • Accessories
  • Select home-wares excluding ceramics and glassware.

 Please be sure to check your countries customs rates before purchasing. 

All Orders will be processed within 1-4 business days of the date of purchase, Unless made during a holiday period, at which time you will be notified of any extended time frame.

For any parcels above 22 kgs please contact us directly so we can arrange special delivery with a courier.  

Due to the delicate nature of many of our products, all packages and items are packed with special care and attention to detail.

Insurance against breakages is included in our shipping prices.

Important to note

The House of Acheron collection is sourced internationally, and Is comprised of a wide range of unique items many of which are hand made and artisan crafted some of which are antique and vintage, one of a kind, or artefact’s by nature, this is important to remember, when selecting your purchase, we have tried to give you as much detail as possible on the items condition, for your consideration.

In the case of vintage items, Any Flaws and imperfections are a part of each item or products individual character, and add to the patina and interest factor.

House of Archeion Returns policy

We take much pride and joy in sourcing, selecting and offering a beautiful range of hand-made products.

In the event you need to request a refund, return, or exchange we ask that you first take the time to read our returns Policy.

Please Do not send your Item(s) back to House of Archeion without first contacting our team.

Contact the HOA team via :

Email: hello@houseofarchieon.com

During business hours PH: 0740582735

Mail: House of Archeion P.O box 793 north Cairns 4870

 

The following important information must be included with your request

  1. A daytime and after hours Contact number
  2. Transaction verification (receipt no) or a copy of your invoice/receipt
  3. A brief description of the fault or issue

 

Please do not return the items by post or courier until we have replied or spoken to you to discuss the matter.

Returns for damaged items

If your goods arrive damaged please let us know as soon as possible, the return of damaged goods must be requested within seven days of you your receiving your purchase.

 

In the case of Damaged or faulty Goods, a detailed photograph can help us to determine The best way we can help you, Please include one when when you email or Write to us.

Returns for change of mind

We encourage you to choose carefully from our collection, and remind you we are always here to help you find the right Item and were happy to talk to you to about the most suitable purchase(s) for you home, gift(s) or personal selection.

Returns for change of mind must start within 14 days of the date of shipment

Please Note we do not offer a refund for change of mind returns, however we may offer a credit voucher or exchange.

In the case of change of mind returns The exchange or credit will not include the cost of shipping and handling charges, and these could be charged at the time of return or deducted from a credit voucher or the exchange value should we decide to offer one.

The exchange or credit voucher will be issued when we receives the goods in their original condition, this must include original packaging where applicable and be within the 14-day return period

We will not accept the return of Items from the following categories for a change of mind under any circumstances.

  • Bedding
  • Gift vouchers

These items can still be returned if they are faulty, not fit for purpose or the product is significantly different from then published example or description

There is no return on sale items.

 Other returns

We will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty or is not of a reasonably acceptable quality: OR
  • The product cannot perform The way promised (is not fit for its intended purpose); OR
  • The product Is significantly different from the published example or description: and
  • You can present your House of Archeion tax invoice or other adequate proof of purchase

We may elect to return the product to the manufacturers repair agent to determine the nature of the problem, House of Archeion reserves the right not to offer an exchange, credit voucher, refund or repair where the item is a result of misuse, poor storage or neglect.